Terms of service | Soulviera

1. About these terms

These Terms of Service are a contract between you and Soulviera Technologies ("Soulviera", "we", "us"). They apply when you use the Soulviera app or website. By ticking the agreement box when you sign up, or by using the app, you agree to these Terms, our Privacy Policy, the Community Guidelines, the Wallet, Session Boosters & Payment Terms and, if you buy a plan, the Dating Plan Terms. Last updated: see the date at the top of this page.

Soulviera connects adults with independent listeners, coaches and astrologers by chat, audio call and video call, lets you book scheduled calls, and includes an optional 18+ dating space.
If you do not agree, please do not use the app. You can delete your account at any time (see section 12).
Questions about these Terms: info@soulviera.com.

2. Emotional wellness only: not medical advice

Soulviera is an emotional wellness, conversation and lifestyle coaching platform. It is not a clinical or healthcare service.

Listeners, coaches and astrologers are independent people. They are not acting as your doctor, psychiatrist or psychologist unless they are separately licensed and say so.
Nothing said in a session is a medical, psychiatric, psychological, legal or financial diagnosis, treatment or guarantee. Astrology and coaching are not a substitute for professional advice.
Never delay or ignore professional help because of something you heard in a session.

3. In an emergency

Soulviera is not an emergency service. If you or someone else is in immediate danger or thinking of self-harm, end the session and contact local emergency help straight away.

Tele-MANAS (Government of India, 24/7 mental health helpline): 14416 or 1800 891 4416 (toll-free).
KIRAN mental health helpline: 1800-599-0019 (toll-free).
National emergency number (India): 112.

4. Your account

You sign up with your mobile number, verified by a one-time code sent by SMS.

You must be 18 or older. We do not knowingly allow anyone under 18 to use Soulviera. If we learn that an account belongs to a minor we will close it and erase its data.
Give accurate information, keep your login private and tell us if you think someone else is using your account. You are responsible for what happens under your account.
One person, one account. Accounts cannot be sold, shared or transferred.
You are signed in on one phone at a time: signing in on another phone signs the first one out.
We do not ask for a government ID from members. Listeners give payout details (see the Listener Agreement).

5. Sessions and billing

Chats and calls are paid from your wallet by the minute.

The per-minute rate is shown on the listener's profile before you start. A session is billed for every minute you start, at that rate.
A session shorter than 15 seconds is free. If your balance runs out the session ends automatically; you are never charged below zero.
You can end a session at any time. The slip you see at the end shows the session time, rate and amount, with any Session Boosters listed separately.
If a listener does not answer or declines, you are not charged.
If something looks wrong with a charge, contact us from Help & Support and we will check the records.

6. Wallet, Session Boosters and payments

Adding money to your wallet, Session Boosters, refunds and taxes are set out in the "Wallet, Session Boosters & Payment Terms". Those terms are part of this agreement.

Wallet money is for services on Soulviera. It is not a bank account, earns no interest and cannot be withdrawn as cash, except where the law or a payment error requires a refund.
Session Boosters can only be sent during a live chat or call and are charged to your wallet separately from the session.

7. Scheduled calls

You can book an audio or video call with a listener for a time you both agree on. Scheduled calls are online only, inside Soulviera.

When you send a request, the call's price is held from your wallet. If the listener declines, the request expires after 72 hours unanswered, or the listener cancels, the full amount is returned to your wallet.
You can withdraw a request for a full refund until the listener answers it. Once a listener has accepted, you cannot cancel it: please only book times you can keep.
You can join from 2 minutes before the start. If you have not joined 5 minutes after the start, you are a no-show: 50% of the price is charged and the rest is refunded; the waiting listener receives 10% of the price for their time.
If the listener does not join, you get everything back and the listener is charged. If neither of you joins, everything is refunded.
If you leave early or go silent during the call, the listener is paid for the time and the unused part is not refunded. If the listener leaves early or goes silent, the unused part is refunded to you.
A completed call is charged in full. The listener receives 50% of the price.

8. Dating (18+)

The dating space is optional, for adults only, and uses its own profile that our team reviews before it is shown to others.

You must be 18 or older and give your real date of birth. We review profiles and photos before they are shown. A profile can be rejected or removed if it breaks these Terms or the Community Guidelines.
Dating plans decide how many match requests you can send and whether chat and audio calls with matches are included. They are described in the Dating Plan Terms.
Dating is for genuine connection. Offering or asking for sexual services, escort services, payment for company, or any paid arrangement is not allowed and will be reported to the authorities where the law requires.
Meet people only inside Soulviera. Do not share your phone number, address or social media in your profile or in chat, and do not arrange to meet in person through the app.

9. What you must not do

The Community Guidelines explain these rules in full. In short:

Do not harass, threaten, abuse, stalk, blackmail or discriminate against anyone, or send sexual or violent content.
Do not impersonate anyone, use someone else's photos, or create fake profiles.
Do not ask a listener (or anyone) for money, tips or presents outside the app, or personal contact details, and do not take conversations off Soulviera or pay outside the app.
Do not record, copy or share another person's session or messages without their consent, and do not scrape, reverse engineer or misuse the app or its payment features.
Do not use Soulviera if you are under 18, and do not involve minors in any way.

10. Your content and our licence

You own what you write and upload (your bio, photos, messages, reviews). You give Soulviera a non-exclusive, worldwide licence to store, display and deliver it only as needed to run the service for you and the people you choose to share it with.

Your profile text, photos and reviews can be seen by other members as described in the Privacy Policy.
We may remove content or profiles that break these Terms. You can report content and people, and block people, from inside the app.
The Soulviera apps, name, logo and software belong to Soulviera Technologies.

11. Suspension and ending your use

We may warn, restrict, suspend or close an account that breaks these Terms or the Community Guidelines, is used for fraud, or puts others at risk, and we may do so without notice where safety requires it.

A closed account cannot register again with the same mobile number.
Where an account is closed for fraud, abuse or serious violations, unused wallet money may be withheld to the extent the law allows. Payments we are required to refund will be refunded.
If you think a decision was wrong, write to info@soulviera.com and we will review it.

12. Deleting your account

You can delete your account any time from More > Delete Account & All Data, or through the delete-account page on the Soulviera website.

Deleting closes your account at once and signs you out everywhere. It cannot be undone, and the mobile number cannot be used to register again.
Your profile, photos, messages and device information are erased. Records the law requires us to keep (payments, invoices, session records) are kept, without your profile text. The Privacy Policy lists what is erased and what is kept.
Spend or request what you want from your wallet before deleting: a deleted account cannot be recovered.

13. Our responsibility

Soulviera is a platform that connects independent people. We provide the app as it is and do not promise any particular emotional, romantic, spiritual or financial outcome.

We do not pre-screen live conversations and are not responsible for the opinions of listeners, coaches, astrologers or other members.
To the extent the law allows, our total liability to you for any claim is limited to the amount you paid us in the 3 months before the claim.
Nothing in these Terms limits any right you have under Indian consumer law or any liability that cannot be limited by law.

14. Changes, law and complaints

These Terms are governed by the laws of India, and the courts of New Delhi have jurisdiction, without taking away any consumer right you have to go to a court nearer you.

We may update these Terms. We will show the new version in the app and, for important changes, ask you to accept it again.
Complaints and grievances: write to the Grievance Officer, Legal & Compliance, Soulviera Technologies, at info@soulviera.com. We acknowledge within 24 hours and aim to resolve within 15 working days.

Questions about this page? Email info@soulviera.com.