Privacy policy

1. Who we are

Soulviera Technologies ("Soulviera", "we", "us") runs the Soulviera app (for members) and the Soulviera Listener app (for listeners, coaches and astrologers) and the Soulviera website. This policy is about the member app. A separate Provider Privacy Policy covers listeners. It explains what we collect, why, who we share it with, how long we keep it and what you can do about it. Contact: info@soulviera.com.

2. Information we collect

We collect only what the app needs to work, keep it safe and bill correctly. Some of it you give us; some is created when you use the app.

Account: your mobile number and country code, your password (stored only as a one-way hash) and, if you add it, your email address. We record when you accepted the Terms and which version.
Profile: your first name or nickname, bio and profile photo. For the dating space, your date of birth, gender, interests, answers to prompts and four more photos.
Conversations: the text of chat messages (and any image you send) with listeners and with your dating matches, and when they were sent.
Calls: who called whom, when, for how long and the call type. We do not record or store the audio or video of calls.
Wallet and payments: top-up amounts and times, session and booster charges, refunds, plan purchases, payment order and transaction ids, and the country used to work out tax. We never see or store your card number, UPI PIN or CVV: the payment provider handles them.
Activity: ratings and written reviews you give, listeners you save, people you block, reports you send, support tickets you raise, scheduled calls you book, referral code and who referred you.
Device and technical: device model and brand, operating system, app version, a device identifier, your push-notification token, and your IP address in technical logs. A signed-out visitor gets a random install id so we can count and protect the service.
Approximate location: your country, worked out from your mobile number and the network (used for tax and currency). We do not use GPS or ask for your precise location.

3. What we do not collect

No precise (GPS) location, contacts, SMS or call logs, photos or files on your device beyond the pictures you choose to upload, and no advertising identifier.
No government ID (Aadhaar, PAN, Voter ID, passport, driving licence) from members.
No audio or video recordings of calls, and no advertising or third-party analytics trackers in the app.
Please do not share sensitive information such as medical records, bank details or passwords in chat: messages are stored as text and visible to the people in the conversation.

4. How we use your information

To create and secure your account, sign you in with a one-time code and keep one active login.
To connect you with listeners, coaches and astrologers, and run chat, audio calls, video calls and scheduled calls.
To run the dating space: review profiles and photos, show profiles to other adults, and handle requests and matches.
To meter sessions, take payments, keep your wallet correct, issue receipts and invoices, pay listeners and meet tax rules.
To send notifications: incoming calls and messages, wallet and payment updates, scheduled-call updates and replies from support. You can switch these off in your phone settings.
For safety: to handle reports, detect fraud and abuse, enforce our rules, answer support requests and meet legal duties.
To maintain and improve the service, fix errors and plan capacity, using aggregated or technical data.

5. Who sees your information

We do not sell your personal information and we do not show advertising.

Listeners see you as "User" with a number, your profile photo (if you set one) and what you say in a session. They do not see your name, mobile number or email, and neither do other members.
Other adults in the dating space see your approved dating profile: name, age, photos, bio, interests and answers. Your match sees your chat messages.
A listener's public profile shows the ratings and reviews you wrote about them, labelled "User" with your number, not your name.
Our staff can see account, billing, chat and report information when needed to support you, investigate a report or keep the service safe. Access is limited to authorised staff and logged.

6. Service providers we use

We share only what each provider needs, under their terms, to do the job below.

Agora: real-time audio and video for calls (call media passes through its network; it is not recorded by us).
Razorpay: payments by UPI, cards and net banking. Google Play Billing and Apple In-App Purchase: plan and top-up purchases made through those stores.
MSG91: sending one-time codes by SMS to your mobile number.
Google Firebase Cloud Messaging and Apple Push Notification service: delivering push notifications to your phone.
Amazon Web Services: hosting, databases, file storage for photos, email delivery and message queues. Our servers are in India (Mumbai region).
Authorities and courts: only when required by law, such as a valid court order or a legal request for the prevention or investigation of an offence.

7. Camera, microphone and notifications

Microphone: used only while you are in an audio or video call, so the other person can hear you. Calls are not recorded.
Camera: used only for video calls, and when you choose to take a profile photo. You can turn your camera off during a call.
Notifications: used to alert you to incoming calls, chats, payments and replies. A foreground service keeps your call audio running while the app is in the background.
You can change any permission at any time in your phone's settings. The app tells you when a call cannot work without one.

9. Wallet, Session Boosters and payment records

We keep a record of every wallet top-up, session charge, Session Booster, scheduled-call hold and refund, with the order and payment reference, because the law and accounting require it and so we can resolve disputes.
Session Boosters are recorded with the booster's name, amount and the chat or call it was sent in. Listeners see only the booster name and their share.
Tax invoices for top-ups made through Razorpay are generated from your order and kept with your payment records.

10. How long we keep information

Profile, photos, chat and match messages, saved listeners and blocks: while your account is open. They are erased when you delete your account (section 11).
Payment, wallet, invoice, booking and session records: 7 years, as Indian tax and accounting law requires. They no longer carry your profile text, photos or messages.
Your mobile number: kept after deletion only so the same number cannot be used to register again and to prevent fraud.
One-time codes: 2 days. Technical request logs: 90 days. Logged-out visitor install records: 90 days. In-app notification history: 180 days.
Support tickets: while your account is open; their text is removed on deletion.
Backups: deleted data can remain in secure backups for a short period (normally up to 35 days) and then expires.

11. Deleting your account and your data

In the app, open More, scroll down and tap Delete Account & All Data, then confirm. If you cannot open the app, email info@soulviera.com from the address on your account (or give your registered mobile number) with the subject "Delete my account". The delete-account page on the Soulviera website explains the same.

Your account is closed at once and you are signed out on every phone.
Within minutes we erase your name, email, bio, date of birth, gender, interests, photos (and the stored files), chat and match message text, notifications, device records and push tokens, saved listeners, blocks and review text.
We keep, for the periods in section 10: payment and wallet records, orders and session records (without text), and your mobile number to keep it closed.
Deletion cannot be undone and wallet money is not paid out. Use or request what you need first.

12. How we protect your data

Traffic between the app and our servers uses HTTPS. Call media is carried over encrypted real-time connections.
Passwords are stored only as one-way hashes. Sign-in needs a one-time code. A login lasts for one phone at a time and ends when you log out or delete your account.
Card, UPI and bank details are handled by Razorpay, Google or Apple and are never stored on our servers.
Our systems are hosted on managed cloud infrastructure with access limited to authorised staff, role-based admin access and an audit trail of admin actions. Requests are rate limited to resist abuse.
No system is perfectly secure. If a breach affects your personal data we will tell you and the authorities as the law requires.

13. Children

Soulviera is for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a minor is using Soulviera, tell us through Help & Support or info@soulviera.com and we will close the account and erase its data.

14. Your rights

Under the Digital Personal Data Protection Act, 2023 and other applicable law you can:

Know what personal data we hold about you and how it is used: write to info@soulviera.com and we will send you a summary.
Correct or update it: edit your profile in the app, or write to us.
Have it erased: delete your account in the app (section 11).
Withdraw your consent: delete your account, or stop using the optional features and turn off permissions in your phone.
Complain: contact our Grievance Officer at info@soulviera.com. We reply within 24 hours and resolve within 15 working days. You may also approach the Data Protection Board of India.

15. Changes to this policy

We will update this policy when what we collect or how we use it changes. The date at the top of this page shows when it was last changed. For material changes we will tell you in the app before they take effect and, where the law requires, ask for your consent again.

16. Contact us

Soulviera Technologies, Legal & Compliance (Grievance Officer).
Email: info@soulviera.com.
In the app: More > Help & Support.

Questions about this page? Email info@soulviera.com.