Listener Partner Agreement

1. About this agreement

This agreement is between you and Soulviera Technologies ("Soulviera"). It applies when you register or work through the Soulviera Listener app as a peer listener, coach or astrologer ("listener"). By ticking the agreement box when you sign up, you accept this agreement, the Provider Privacy Policy, the Listener Policies and the Community Guidelines.

• You are an independent service provider, not an employee, agent or partner of Soulviera.
• You must be 18 or older. An account that belongs to anyone younger is closed.
• You choose your hours and whether to accept each request, within the platform's quality standards.
• You are responsible for your own tax, phone, internet and equipment.

2. Review, profile and payout details

Your profile is reviewed by our team before it goes live, and again when you change it.

• Sign-in is by mobile number and a one-time code. We do not collect a government photo ID.
• Your profile (name, photos, languages, specialties, bio) must be truthful. Coaches and astrologers must describe their qualifications honestly; we may ask for proof of a claim you make.
• To pay you we need your bank account details (holder name, account number, IFSC) and your PAN number, which Indian tax rules require for TDS. They are used only for payouts and tax records and are never shown to members.
• Payouts go only to a bank account in your own name, matching your PAN. Bank details are approved by our team before your first payout.

3. Scope of what you offer

Soulviera is an emotional wellness platform. You provide listening, conversation, coaching or astrology. You do not provide clinical care.

• Do not present yourself as a doctor, psychiatrist or psychologist unless you are licensed, and do not diagnose, prescribe or treat.
• Do not promise cures, curses, supernatural outcomes or guaranteed results, and do not sell rituals, gemstones or products outside the app.
• If a member is in crisis or may harm themselves, calmly point them to Tele-MANAS 14416 or 112, end the session safely and tell our team through Help & Support.

4. Staying on the platform

Keeping conversations and payments inside Soulviera protects you and members.

• Never share or ask for personal phone numbers, WhatsApp, social media or email, and never take or ask for payment outside the app (UPI, bank transfer, cash).
• Never meet a member in person or arrange to. Scheduled calls are online only.
• If we find that you did this, we may suspend or close your account and withhold earnings connected to the breach.

5. Earnings

You earn from the sessions you complete and from Session Boosters you receive.

• Sessions: the platform keeps a commission of 50% of the time you were actually in the session; you receive the rest, credited to your wallet when the session ends.
• Session Boosters: members can send a booster during a live chat or call. You receive the booster's price after the platform's 50% commission. Boosters are listed separately from the session on your slips, with the name and the amount you keep.
• Scheduled calls: you earn 50% of a completed call's price. If the member does not join within 5 minutes while you waited on time, you receive 10% of the price.
• Your slips and wallet history show every credit. Disputed or fraudulent minutes can be held for up to 30 days while we investigate.

6. Payouts, platform charge and tax

• You request a withdrawal from your wallet once your balance reaches ₹1,000 and your bank details are approved. Our team pays approved requests to your bank account and records the bank's reference. Only then is the amount taken from your wallet.
• A platform charge of 6% is deducted from each payout (calculated on what is left after TDS, if any).
• TDS: when the payouts made to you in a calendar month (IST) go above ₹30,000, TDS at 10% is deducted on that payout under the Income Tax Act. Certificates are issued as the law requires.
• You are responsible for your own income tax returns on what you earn.

7. Scheduled calls

• When you accept a scheduled call you must join on time. You can join from 2 minutes before the start.
• You may cancel an accepted scheduled call, with a full refund to the member, up to 24 hours before it starts. After that, if you do not join, 50% of the call's price is charged to you.
• If you leave early or go silent, you are paid for the time you were together and the member is refunded the unused part. If the member leaves early or goes silent, you are paid for that time.
• Requests you do not answer expire after 72 hours.

8. Privacy and confidentiality

• Calls are not recorded by Soulviera, and you must not record or screenshot a member's session or messages. Doing so without consent is an offence under the Information Technology Act, 2000.
• Members appear to you as "User" with a number and, if they set one, their photo. Their mobile number is never shown to you, and yours is never shown to them.
• What a member shares with you is confidential. Do not repeat it, including on social media, even anonymously.

9. Quality and conduct

• Be respectful, patient and honest. No harassment, sexual conduct, flirtation, manipulation, blackmail or requests for money, loans or favours outside the app.
• Answer or decline requests responsibly and do not drop sessions without reason. Persistently low ratings, repeated missed or dropped sessions and valid complaints can lead to a review of your account.
• We review ratings, reports and activity to protect members, and may contact you about what we find.

10. Reports, suspension and appeals

• Members can report you and block you. You can report and block members too (from the chat menu or an order's details).
• We may warn, restrict, suspend or close your account, and withhold earnings connected to fraud, for breaking this agreement or the Community Guidelines. Serious breaches mean immediate removal.
• To appeal, write to info@soulviera.com with your registered mobile number. We will review it and answer in writing.

11. Ending your account

• You can delete your listener account from More > Session > Delete Account. Request any earnings you want paid out first.
• Your profile, photos, messages and device records are erased. Records the law requires, including payout, TDS and PAN records for payouts you received, are kept for 7 years.
• A deleted number cannot be used to register again.

12. Law and complaints

This agreement is governed by the laws of India, and the courts of New Delhi have jurisdiction. Grievances: write to the Grievance Officer, Legal & Compliance, Soulviera Technologies, at info@soulviera.com. We acknowledge within 24 hours and aim to resolve within 15 working days.