Delete your Soulviera account

In the app (fastest)

• Soulviera (members): open More, scroll to the bottom, tap Delete Account & All Data, then confirm.
• Soulviera Listener: open More, go to Session, tap Delete Account, then confirm.
• Your account is closed straight away and you are signed out on every phone. This cannot be undone, and the mobile number can no longer be used to register again.

If you cannot open the app

Email info@soulviera.com from the address registered on your account (or tell us your registered mobile number), with the subject "Delete my account". We will confirm the request and close the account.

What is deleted

Within minutes of deleting, we erase:

• your name, email address, bio, date of birth, gender, interests and dating profile;
• your profile and gallery photos, and the stored picture files;
• the text of your chat and match messages, and any pictures you sent;
• your notifications, device records and push-notification tokens;
• your saved listeners and blocked people, and the text of your reviews and support messages;
• for listeners: your profile, qualifications, social links and introduction video, and your bank details if you were never paid.

What is kept, and why

• Payment, wallet, invoice and session records (amounts, dates, order and payment ids, call and chat durations): kept for 7 years because Indian tax and accounting law requires it. They no longer carry your profile text, photos or message text.
• Your mobile number: kept so the same number cannot be used to register again and to prevent fraud.
• For listeners who were paid: bank and PAN details and payout history, kept for 7 years for tax (TDS) records.
• Backups: erased data can remain in secure backups for a short time (normally up to 35 days) before they expire.
• Information we must keep to comply with a legal request, or to handle an open dispute or abuse report.

Before you delete

• A deleted account cannot be recovered, and wallet money is not paid out. Use your balance first. Listeners should request any earnings they want paid out.
• Scheduled calls already booked and payouts already requested are settled by the usual rules, so wait for them to finish if you want the outcome.
• Questions about your data: info@soulviera.com. The Privacy Policy explains the rest.