Listener Policies

1. Confidentiality and calls

Everything a member shares is confidential.

• Calls are never recorded by Soulviera. You must not record, screenshot or copy a member's session or messages.
• Do not repeat what a member tells you to anyone, including on social media, even anonymously.
• Breach of confidentiality can lead to removal and legal action.

2. Anonymity

• Members never see your mobile number and you never see theirs. Do not share personal addresses, phone numbers or social accounts.
• Members appear to you as "User" with a number. Do not try to find out who they are.

3. Session Boosters

• A member may send you a Session Booster during a live chat or call. It is a voluntary payment and shows to you by name and the amount you receive after the platform's 50% commission.
• Do not ask, pressure or hint that members should send boosters or pay you in any way, and do not promise anything in return for one.
• Boosters are listed separately from the session on your slip and wallet history.

4. Scheduled calls

• Join on time. The join window opens 2 minutes before the start and a missing person is a no-show after 5 minutes.
• You may cancel an accepted call up to 24 hours before it starts. After that, not joining costs you 50% of the call's price.
• If the member does not join and you waited on time, you receive 10% of the price.
• Scheduled calls are online only, inside Soulviera. Never arrange to meet a member in person.

5. Payouts and tax

• Request a withdrawal when your balance reaches ₹1,000 and your bank details are approved. Approved requests are paid by our team and the bank reference is recorded.
• A platform charge of 6% applies to each payout; TDS at 10% applies on payouts in a calendar month above ₹30,000.
• Your PAN must be valid and match your bank account holder, so TDS can be credited to you.
• Disputed sessions can be reviewed using call connection records, and earnings adjusted fairly.

6. Safety, reports and blocks

• You can block a client from a chat or an order, and report them (flag button). Reports reach our team, who can warn or remove the account.
• Report anything involving a child or a threat to someone's safety immediately.
• In a crisis, direct the member to Tele-MANAS 14416 or 112 and report through Help & Support.

7. Account deletion

You can delete your account in the app. Your personal data is erased and the records the law requires are kept as described in the Provider Privacy Policy.