Provider Privacy Policy

1. Who we are

Soulviera Technologies ("Soulviera", "we", "us") runs the Soulviera Listener app for peer listeners, coaches and astrologers. This policy explains what we collect about you as a listener, why, who we share it with, how long we keep it and your choices. Contact: info@soulviera.com.

2. Information we collect

• Account: mobile number and country code, a password (stored only as a one-way hash) and, if you add it, your email address. Records of when you accepted the agreement and which version.
• Profile: your name, display name, date of birth, gender, bio, languages, specialties, years of experience, qualifications you choose to give, and your photos.
• Payout and tax: bank account holder name, account number, IFSC and bank name, and your PAN number. We do not collect a photo or scan of a PAN card or any other government ID.
• Sessions: the chats and calls you take (who, when, how long, type), the text of chat messages, ratings and reviews you receive, scheduled calls you accept, earnings, withdrawals and your wallet history. We do not record call audio or video.
• Availability: whether you are online, busy or off, and which services you switched on.
• Device and technical: device model, brand, operating system, app version, a device identifier, your push-notification token and your IP address in technical logs.
• Approximate location: your country (from your mobile number and the network). We do not use GPS or ask for your precise location.

3. What we do not collect

• No precise location, contacts, SMS, call logs or advertising identifier, and no third-party advertising or analytics trackers.
• No government photo ID. Please do not send one to us through chat or support.

4. How we use it

• To review your profile, show it to members, and connect you with them for chat, audio, video and scheduled calls.
• To meter sessions, calculate your earnings and Session Booster income, and keep your wallet correct.
• To pay you, deduct the platform charge and TDS, issue slips and certificates, and meet tax and accounting law.
• To send you request, call, wallet and payout notifications.
• For safety and quality: reports, fraud prevention, ratings and audits, and enforcing the agreement.

5. Who sees it

• Members see your public profile: display name, photos, bio, languages, specialties, rates, ratings and reviews. Your mobile number, email, bank and PAN details are never shown to members.
• Members you talk to see what you say in the session.
• Our staff can see your profile, payout and session information when needed to review, support, pay or investigate. Access is limited and logged.
• We do not sell your information and we show no advertising.

6. Service providers

• Agora: real-time audio and video for calls (not recorded by us).
• MSG91: one-time codes by SMS.
• Google Firebase Cloud Messaging and Apple Push Notification service: push notifications.
• Amazon Web Services: hosting, databases, file storage for photos, email and message queues, in India (Mumbai region).
• Banks and payment partners: to transfer your payouts to your bank account.
• Tax and legal authorities: where the law requires (TDS filings, court orders).

7. Camera and microphone

• Microphone: used only during calls so members can hear you. Camera: used for video calls and to take profile photos.
• Calls are not recorded. You may not record them either.
• Notifications and a foreground service keep incoming calls and your call audio working while the app is in the background.

8. How long we keep it

• Profile, photos and messages: while your account is open; erased when you delete it.
• Payout, TDS, PAN and bank records and the wallet and session records behind your earnings: 7 years, as Indian tax and accounting law requires.
• Your mobile number: kept after deletion only so it cannot be registered again.
• One-time codes: 2 days. Technical request logs: 90 days. Notification history: 180 days.
• Backups: deleted data can remain in secure backups for a short period (normally up to 35 days).

9. Deleting your account

• In the app: More > Session > Delete Account, then confirm. Or email info@soulviera.com from your registered address.
• Your account closes at once. Your name, bio, date of birth, photos (and files), chat message text, device records, push tokens, saved clients, blocks and review text are erased.
• If you have been paid, your bank and PAN record and payout history are kept for 7 years for tax. If you were never paid, your bank details are erased too.
• Withdraw any earnings you want before deleting: a deleted account cannot be recovered.

10. Security

• HTTPS between the app and our servers; call media over encrypted real-time connections.
• Passwords stored as one-way hashes; one-time code sign-in; one active login at a time.
• Bank and PAN details are visible only to authorised staff who approve and pay payouts, and admin actions are logged.
• No system is perfectly secure. If a breach affects your data we will tell you and the authorities as the law requires.

11. Children

Soulviera is for adults. Listeners must be 18 or older. We close any account that belongs to a minor and erase its data.

12. Your rights

• Know what we hold about you, correct it (edit your profile and bank details in the app), have it erased (delete your account) and withdraw consent.
• Write to info@soulviera.com for a summary of your data or to raise a complaint. We reply within 24 hours and resolve within 15 working days. You may also approach the Data Protection Board of India.

13. Changes and contact

We will update this policy when our practices change and show the new date at the top. Contact: Grievance Officer, Legal & Compliance, Soulviera Technologies, info@soulviera.com.